Frequently asked questions
How long does shipping take?
We typically process and ship orders within 1-2 business days. Standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all items. Products must be unused and in original condition with all tags attached. To initiate a return, please contact our customer service team with your order number.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over €50. Orders under €50 have a flat shipping rate of €5. Free shipping does not apply to international orders.
Can I exchange an item?
Yes, we offer exchanges for different sizes or colors within 30 days of purchase. Please contact our customer service team to arrange an exchange. Return shipping is free for exchanges.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. Most orders include tracking information within 24 hours of shipment.
